Support

When something goes wrong with your technology, you need it fixed quickly and without fuss. Butler IT provides on-demand IT support for homes and businesses in Shaftesbury and across Dorset, giving you expert help when you need it most. From frozen laptops and slow networks to business-critical system issues, we respond promptly and provide clear solutions.

We don’t believe in long, restrictive contracts. Instead, our IT support is flexible, local, and designed to meet the real-world needs of businesses and individuals across Dorset and the South West.

Why IT Support Matters in Dorset

No matter the size of your business or the complexity of your home setup, IT problems can grind everything to a halt. Many of our Shaftesbury and Dorset clients come to us after struggling with:

• Slow or unreliable internet connections.
• Devices that crash at the worst possible moment.
• Lost files and frustrating software issues.
• Security concerns that put sensitive information at risk.

Delays cost time, money, and peace of mind. With Butler IT, you’ll have a local, responsive partner who can step in quickly to resolve problems and keep your systems running.

[See our Management & Maintenance services → /services/management-maintenance]

How Butler IT Delivers IT Support

We take a hands-on, practical approach to solving problems. Our support covers:

1. Remote troubleshooting – Fixing many issues quickly without needing a site visit.
2. On-site support – When hands-on work is needed, we come to you across Shaftesbury and Dorset.
3. Hardware support – Repairs, upgrades, and configuration for PCs, laptops, and Macs.
4. Network support – Diagnosing and fixing Wi-Fi and network issues.
5. Security fixes – Ensuring firewalls, antivirus, and access controls are in place.

Because we’re local, our response times are faster than national providers, and our advice is tailored to the way Dorset businesses and households actually use technology.

IT Support for Businesses

Businesses in Shaftesbury and Dorset often can’t afford downtime. We provide:

• Support for EPOS systems, ensuring transactions run smoothly.
• Troubleshooting for business networks and devices.
• Security checks and fixes for compliance and peace of mind.
• Integration with other services such as CCTV and Audio & Video setups.

By choosing Butler IT, you’ll have a partner who understands the unique challenges of running a business locally — whether it’s a shop on the high street, a hospitality venue, or a growing office.

IT Support for Individuals

At home, technology should make life easier — not more stressful. We help Dorset residents with:

• Setting up and securing home networks.
• Configuring and repairing devices.
• Adding or upgrading Smart Home systems.
• Fixing everyday software and hardware issues.

Our aim is to give you reliable, secure technology without the headaches.

Why Choose Butler IT for Support?

• Local Service – Based in Shaftesbury, we understand the needs of Dorset businesses and households.
• Proven Experience – From well-known brands like YO! Sushi and Pret A Manger to local firms, our track record speaks for itself.
• Fast & Flexible – On-demand support without restrictive contracts.
• Comprehensive Skills – Covering everything from networks and security to devices and smart tech.
• Trust & Transparency – Clear communication, straightforward pricing, and a focus on long-term relationships.

How IT Support Links to Other Services

Support often goes hand-in-hand with other Butler IT services:

• Our Consultancy helps plan systems that reduce future problems.
• If new systems are required, our Implementation ensures they’re installed correctly.
• Long-term, our Management & Maintenance keeps systems in top shape.

This joined-up approach means fewer problems and more confidence in your technology.

Reliable IT Support When You Need It

Don’t let IT problems slow you down. Butler IT offers responsive IT support in Shaftesbury, Dorset, and the South West, with clear advice and solutions tailored to you.

📞 Call us today on 01747 448 559
📧 Or email info@butlerit.uk

With Butler IT, you’ll never feel stuck with technology again.

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