Terms & Conditions

Introduction

Welcome to Butler IT. These Terms & Conditions govern your use of our website and any services provided by Butler IT.

By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

Butler IT is based in Shaftesbury, Dorset and provides IT support, consultancy, networking, CCTV, EPOS, smart home technology, and related services to homes and businesses across the UK.

Services

Butler IT provides a range of IT services, including but not limited to:

• IT Support
• IT Consultancy
• Implementation Services
• Management & Maintenance
• Network & Wi-Fi Solutions
• EPOS Systems
• CCTV Systems
• Audio & Video Solutions
• Smart Home Technology
• PC, Laptop & Mac Support

All services are subject to availability and may be modified or withdrawn without notice.

Quotations & Estimates

Any quotation or estimate provided by Butler IT is valid for 30 days unless otherwise stated.

Quotations are based on the information available at the time and may be subject to revision if additional requirements, complications, or changes in scope are identified.

Payment Terms

Invoicing

Invoices are issued through Square’s secure invoicing platform unless otherwise agreed.

Payments may be made by:

• Credit or debit card
• Bank transfer (BACS)
• Cash (where agreed)

Payment Due Dates

Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date.

Late Payments

Invoices outstanding beyond the due date may incur a late payment charge of 5% of the outstanding balance for each month or part month the payment remains unpaid.

Butler IT reserves the right to suspend ongoing services or withhold completed work until outstanding balances have been settled.

Client Responsibilities

Clients agree to:

• Provide accurate and complete information.
• Provide reasonable access to systems, equipment, accounts, or premises where required.
• Maintain appropriate backups of important data unless backup services have been specifically agreed.
• Cooperate with Butler IT during the delivery of services.

Delays caused by missing information, unavailable access, or third-party providers may affect project timelines.

Data & Backups

While Butler IT takes reasonable care when working on devices, systems, and networks, clients remain responsible for maintaining backups of their data.

Butler IT shall not be held liable for any loss, corruption, or recovery costs relating to data unless caused by proven negligence.

Use of Cookies

Our website uses cookies to improve user experience and website functionality.

For further information, please refer to our Cookie Policy.

Privacy

We are committed to protecting your privacy and handling personal information responsibly.

Details of how we collect, use, and store information can be found in our Privacy Policy.

Payment information is processed securely through Square or other authorised payment providers and is never stored on our servers.

Intellectual Property

All website content, branding, text, graphics, logos, images, and materials remain the property of Butler IT unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or republished without prior written permission.

Third-Party Products & Services

Some solutions may involve third-party hardware, software, subscriptions, cloud services, or service providers.

Butler IT is not responsible for service interruptions, price changes, policy changes, or failures caused by third-party suppliers.

Any warranties relating to third-party products remain subject to the manufacturer’s terms.

Limitation of Liability

To the fullest extent permitted by law, Butler IT shall not be liable for:

• Indirect or consequential losses.
• Loss of profits, revenue, business opportunities, or goodwill.
• Loss of data or business interruption.
• Failures caused by third-party providers or services.

Our total liability for any claim relating to our services shall not exceed the amount paid by the client for the specific service giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

Service Availability

While every effort is made to provide reliable and uninterrupted services, Butler IT cannot guarantee continuous availability of services, websites, networks, or third-party platforms.

Termination

We reserve the right to refuse, suspend, or terminate services where:

• These Terms are breached.
• Payment remains outstanding.
• Abusive, threatening, unlawful, or inappropriate behaviour occurs.
• Continued service provision would place Butler IT, its clients, or third parties at risk.

Changes to These Terms

Butler IT may update these Terms & Conditions from time to time.

Any updates will be published on this page and will take effect immediately upon publication.

Continued use of our website or services constitutes acceptance of the revised Terms.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Butler IT
Shaftesbury, Dorset, United Kingdom

📧 info@butlerit.uk

Last Updated: July 2026