Privacy Policy

Introduction

At Butler IT, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

Butler IT is based in Shaftesbury, Dorset and provides IT support and technology services to homes and businesses across the UK.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect and process the following information:

Personal Information

Information that identifies you, including:

• Name
• Email address
• Telephone number
• Postal address
• Business information (where applicable)

Usage Information

Information about how you use our website, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Referring website addresses
• Date and time of visits

Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyse visitor behaviour, and enhance user experience.

Further information can be found in our Cookie Policy.

How We Use Your Information

We may use your information to:

• Provide and deliver our services
• Respond to enquiries and support requests
• Manage projects and client relationships
• Process payments and invoices
• Improve our website and services
• Monitor website performance and security
• Comply with legal and regulatory obligations
• Protect our business, clients, and systems from fraud or misuse

Legal Basis for Processing

Under UK GDPR and applicable data protection laws, we process personal information where:

• You have provided consent
• Processing is necessary to fulfil a contract
• Processing is necessary for our legitimate business interests
• Processing is required to comply with legal obligations

Payment Information

Payments may be processed through trusted third-party providers, including Square.

Payment card information is handled directly by the payment provider and is not stored on Butler IT systems.

For information about how Square handles personal data, please refer to their privacy policy.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

Service Providers

Trusted third-party providers who assist us with website hosting, payment processing, communications, analytics, or service delivery.

Legal Requirements

Where disclosure is required by law, regulation, court order, or lawful request from public authorities.

Business Transfers

If Butler IT is involved in a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction.

Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal and accounting obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, misuse, or loss.

While we strive to protect your information, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Under UK data protection legislation, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Restrict or object to certain processing activities
• Request transfer of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the content, security, or privacy practices of third-party websites and encourage you to review their policies before providing personal information.

Cookies

Our website uses cookies and similar technologies.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business operations.

Any updates will be published on this page and will take effect immediately upon publication.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Butler IT
Shaftesbury, Dorset, United Kingdom

📧 info@butlerit.uk

If you are unhappy with how your personal information has been handled, you may contact the Information Commissioner’s Office (ICO):

⁠Information Commissioner's Office (ICO)

Last Updated: July 2026

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